Welcome to the Stratas Helpdesk
Please use the options below to request support.
Help Desk Phone Number: 0344 863 8007
Help Desk Email Address: Helpdesk@stratas.co.uk
Help Desk Hours: Monday to Friday 9:00AM to 5:30PM
Calls can be logged over the weekend via a voicemail service or via email.
To use our remote support application, please follow these simple steps:
- Call Stratas Helpdesk on 0344 863 8007
- The Stratas Support Engineer will guide you to this page.
- Download the application Here.
- Click “Run”.
- Provide your Partner ID to the Support Engineer if requested.
- “Allow” the engineer access to your device.
If your local network is restricted from downloading any applications, please speak to our engineer who will provide alternative methods of accessing your device.