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Stratas Helpdesk

Welcome to the Stratas Helpdesk

Please use the options below to request support.

Helpdesk Information

Help Desk Phone Number: 0344 863 8007

Help Desk Email Address:

Help Desk Hours: Monday to Friday 9:00AM to 5:30PM

Calls can be logged over the weekend via a voicemail service or via email.

Remote Support

To use our remote support application, please follow these simple steps:

  1. Call Stratas Helpdesk on 0344 863 8007
  2. The Stratas Support Engineer will guide you to this page.
  3. Download the application Here.
  4. Click “Run”.
  5. Provide your Partner ID to the Support Engineer if requested.
  6. “Allow” the engineer access to your device.

If your local network is restricted from downloading any applications, please speak to our engineer who will provide alternative methods of accessing your device.