You are here

Frequently Asked Questions

1. How can I log a support ticket?

Logging a support ticket is easy, and there are a few ways you can do this.

Option 1: On our support site, you will see a “Log a support ticket” button. This will take you to a simple form, where you can log a ticket directly to our helpdesk. Simply fill in your details, and tell us more about the issue you are experiencing. Make sure you provide as much information as possible, and don’t forget to tell us how you would prefer to be contacted.

Option 2: Click the pink “Support” button in the bottom right hand side of the support site. Search for your issue to see if we have an existing FAQ, and if not, click “Contact us”. Simply fill in your details as outlined in Option 1, and we will be back in touch as soon as possible.

Option 3: Simply call 0344 863 8007, where you will get through to our helpdesk. Please tell us about the issue you are experiencing, and someone from our technical team will get in touch as soon as possible.

2. What are your helpdesk opening hours?

Our helpdesk is open Monday - Friday 9:00AM to 5:30PM.

You will be able to log a ticket or make a general enquiry at any time using the forms on this site.

Calls can be logged over the weekend via a voicemail service.

3. How can I make a general enquiry?

If you click “Contact us”, you will be able to send a message directly to our Enquiries team.

4. How can I find out if our services are down?

We will keep you updated on our “Updates” page if we are currently experiencing any common issues with our services. 

5. How can I find out more information about our solution?

Please send us a general enquiry if you would like us to send you some more information on how to use our solutions. We will also update “Updates” when we have new downloads available.